A Checklist for Staffing Up

Posted by Heather Villa, CMA, MBA, MSM on October 14, 2009 in: Articles

When you are considering the possibility of hiring staff – whether that staff includes a virtual assistant, an onsite assistant, freelance consultant, or an entire office of staff – you want to make the right decision as quickly as possible and get the role filled. After all, every passing day without a person in the [...]

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Enhancing productivity and profitability by outsourcing

Posted by Heather Villa, CMA, MBA, MSM on September 8, 2009 in: Articles

As a small business owner, getting all of your scheduled work completed in a day can be a daunting task: There is so much to do and so little time to do it. And to make matters worse, new technology and marketing channels and ideas keep popping up, adding an additional challenge of trying to [...]

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Be Nice!

Posted by Heather Villa, CMA, MBA, MSM on May 16, 2009 in: My Stories

At IAC Professionals, we have a 90 day training period, where our Virtual Assistants are put through a boot camp, for lack of a better term. During those 90 days, they don’t work with clients, rather they work on small tasks that are assigned to them, and part of a larger project, while supervised by [...]

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Clients don’t want to hear it…

Posted by Heather Villa, CMA, MBA, MSM on March 26, 2009 in: Just Blogging

As most of you know, I run a virtual assistance enterprise. I currently have a staff of 45 and a client list of over 600 with at least 20% clients active at any given time. Our clients range from one person freelancers working out of their homes (like UberGeekGirl) to multi million dollar organizations (like [...]

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You Have Nothing Until You Have Your First Sale

Posted by Heather Villa, CMA, MBA, MSM on February 18, 2009 in: Coaching

In my work as a consultant who helps turn ideas into products and business services, I am often approached by a potential client who tells me: “I have a great business idea”…and then they proceed to tell me what it is.
Although I maintain an air of professionalism and would never word it quite this way, [...]

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