An Innovation Mindset – “Should you listen to your customers?” Continued
Posted by Heather Villa, CMA, MBA, MSM on January 28, 2009 in: Business - Plain & Simple, Coaching Ins and Outs
Yesterday I talked about the tricky balance between the customer always being right and Henry Ford’s admission that if he had listened to people, he would have invented a faster horse. Ford states it well and if I were to restate what he said I would put it a little more bluntly: the customer doesn’t [...]
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