Why Loading the Dishwasher is the Right Thing to Do

Posted by on April 14, 2009 in: Project Management

At a big family gathering a couple of years ago, my then-8-year-old niece saw the adults cleaning up after the meal. She was given a task to do and, not surprisingly, she dawdled. When reprimanded, she rolled her eyes and complained that adults LOVE doing the dishes and other boring things. We laughed, of course, […]

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An Innovation Mindset – “Should you listen to your customers?” Continued

Yesterday I talked about the tricky balance between the customer always being right and Henry Ford’s admission that if he had listened to people, he would have invented a faster horse. Ford states it well and if I were to restate what he said I would put it a little more bluntly: the customer doesn’t […]

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