Heather Villa

As most of you know, I run a virtual assistance enterprise. I currently have a staff of 45 and a client list of over 600 with at least 20% clients active at any given time. Our clients range from one person freelancers working out of their homes (like UberGeekGirl) to multi million dollar organizations (like Clean Energy Fuels). The key to our success is professionalism, structure, continuitity, quality and maintaining a customer satisfaction centric organization focusing on superior service.

We all have problems, get sick, go on vacation, have spats etc., however, clients don’t want to hear it. Even when they ask ‘So How are you doing?’, they want to hear as it relates to their work or ‘fine’, they don’t want you to start telling them about how your husband never helps out or your wife never cooks or you can’t pay your bills. Rule of thumb is – if your life is disorganized or chaotic, your work may be. Click here to read more »

This is going to be a short post, it is something that I have been meaning to put up for awhile. I get at least a dozen questions a week either via email, twitter, phone call or another form of communication – with people asking me “What do you use for invoicing?”, “What do you use for project management?”, What do you use for X, Y, Z”. So, I wanted to take a minute and list the things that I myself use, or I have my staff at IAC Professionals, IAC-EZ or IAC University using. Click here to read more »