Search results for: customer service

Ten Tips to Add Value to Your Customers

Customers buy when they perceive that there is value in the relationship. If they don’t see the value, they will spend their money somewhere else. Your job as a small business owner is to “wow” your customers with value so they won’t even think of spending their money elsewhere. So, how do you do that? […]

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Customer-to-Client: How to Make the Transition

When we hang out our proverbial shingle and start selling something, people come to us to transact business, buying our goods or services with their hard-earned cash. I call these people customers. They transact occasionally and it’s based on the value they perceive from the product or service you provide. Businesses need customers. But I […]

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An Innovation Mindset – “Should you listen to your customers?” Continued

Yesterday I talked about the tricky balance between the customer always being right and Henry Ford’s admission that if he had listened to people, he would have invented a faster horse. Ford states it well and if I were to restate what he said I would put it a little more bluntly: the customer doesn’t […]

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Should You Listen to Your Customers?

Businesses need to work hard to stay competitive: they need to find new customers, outpace the competitors, stay on top of marketplace demands, and continually innovate. One problem that many businesses have is that they listen too closely to their customer. I’ll pause here a moment while you pick your jaw up off of the […]

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Business Growth in Ten Minutes a Day

I believe that businesses grow when entrepreneurs focus on the successful development and improvement of their businesses. Unfortunately, it’s not put into practice as often or as effectively as it could be so entrepreneurs only think about business growth, but act on it sporadically. The result of sporadic attention to business growth is, of course, […]

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Get Way More Done in Just 10 Minutes a Day

Nearly all of the Tips In Ten articles  have some kind of focus to them – information sites, Twitter, customer service, etc. But every once in a while I come across a great tip that takes ten minutes or less but it’s just a “quick hit” and it doesn’t have enough to merit an entire […]

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Ezines in 10 Minutes a Day- Part 2 – Picking your Software

Ongoing communication with prospects and customers can help you develop a following and increase your business. By creating an autoresponder (like a newsletter or an ezine) you can automate that ongoing communication and add value to your customers’ lives. In a previous Tips in Ten, I talked about different types of autoresponders and gave you […]

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