Heather Villa

Social media engagement is important to your business. So is productivity. As any devoted Twitter user or Facebook user will tell you, social media and productivity don’t necessarily go hand-in-hand. (Yes, social media engagement can be productive but it can also be distracting and sometimes time consuming). So I decided to write a blog about [...]

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When you think about it, your Big Family Christmas Dinner is one gigantic project requiring project management to be successful. The ideal outcome of your “project” is that you have your family seated around the table at the same time that all of the food comes hot out of the kitchen. In order to do [...]

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If I Said It First, Is It Mine Values-Driven Resolutions (and a worksheet, too!) Why I’m a Christmas Holiday Grouch… What Makes An Expert? Forget Plan B! You May Be Addicted to Social Media If… – This was just hilarious! You really should click it just to read the list. lol Update on Open Office [...]

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Recently, a friend of mine told me about an IT implementation he was part of. He was brought in as a contractor to assist in the internal promotion and communication of the new technology as it was being rolled out. In other words, he had to convince the internal users that it was worth learning [...]

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Innovation comes in many forms. Sometimes it is developing something brand new and bringing it to market. Sometimes it is putting your unique twist on an existing product to make it more suitable for your target market. And sometimes innovation is simply trying something new in your business that you haven’t done before… even if [...]

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Why Your Worst Clients Should Still Get Your Best Service Busting 20 Customer Service Myths: Review of BAM The 7 Harsh Realities of 
Social Media Marketing Adrenalin, Pie and the Holiday Season Internet Marketers Must Listen Before They Speak Ho, Ho, Help! RAOKA: Beauty 10 Tips for Creating Calls to Action That Convert Ok, I’m [...]

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It’s early in December and if there’s one thing that I know lots of entrepreneurs are tempted to do it’s to hold off on critical business action. This thinking usually starts around Thanksgiving (but gets worse in early December) and goes right through to the first workday in January.  Sure, you might continue through December [...]

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