Weekend Reading: My fav’s from this week: 11/27/09

Posted by Heather Villa, CMA, MBA, MSM on November 27, 2009 in: Weekend Reading

What Can Your Clients Reasonably Expect From You?

Know Your Clients: How To Build Loyalty With Customer Surveys

What’s wrong — and right — about our financial system

The Battle Over Comments – Part 1

The Benefits of Pissing People Off – This is actually a very insightful post.

Our Living Lawn Mowers – I’m sharing this one because I found it fun and amusing.

Read more of my favorite posts on HeatherVilla StumbleUpon.

Happy Reading!



-Heather Villa


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