Heather Villa

Running a small business is all about problems! You’ll be more successful when you identify a problem that your target market is facing… and you solve it. While many of your customers will leave happy, some will return the product or express dissatisfaction with the service – that’s a problem. You’ll also encounter problems each [...]

Click here to read more »

What Can Your Clients Reasonably Expect From You? Know Your Clients: How To Build Loyalty With Customer Surveys What’s wrong — and right — about our financial system The Battle Over Comments – Part 1 The Benefits of Pissing People Off – This is actually a very insightful post. Our Living Lawn Mowers – I’m [...]

Click here to read more »

Today, like most days, I… … got up, … did some work, … started to slump a bit, … ate lunch, … did more work … started to slump a bit, … stepped away from my desk and perked up, … did more work, … started to slump a bit, … stopped working to get [...]

Click here to read more »

Book Review: I Love You More Than My Dog Why You Shouldn’t Stick to Your Niche What Does Your Blog Say About You 5 Things Our Four Month Old Could Teach You About What It Takes To Become Location Independent Be A Stumbling, Bumbling Idiot Like Me How You Might Be Losing Clients Without Even [...]

Click here to read more »

Not too long ago I switched over the project management system I was using with my vendors and staff. The process was slightly painful, time-consuming, and had some costs associated with it. As you can imagine, I approached the change with no small amount of forethought to make sure that it was worthwhile to make [...]

Click here to read more »

A friend of mine is a freelancer and he is a self-confessed tyrant of metrics. He analyzes the proposals he sends out and monitors how many people call him as a result. He analyzes every action in his sales process and has goals and can tell me at the end of the day how close [...]

Click here to read more »

You’re Lazy and You Look Fat in Those Pants – You’ll read this one just because of the title. I know I did. Blogging is Rocket Science Slow & Steady Wins The Race: An Interview About A 3 Year Journey To Location Independence 5 Mindsets to Streamline Your Coaching Business Admin Why you can’t make [...]

Click here to read more »