Heather Villa

There was a time in project management history when the challenge was getting in touch with people and keeping the lines of communication open. Phone and fax were pretty much the only options. But now, with desk phones, cell phones, SMS, fax, email, IM, Twitter, webinars; plus the internal “quasi-email-like” systems of Facebook, LinkedIn, and [...]

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Twitter Brought Down by Denial-of-Service Attack Facebook Suffers Slowdowns from DDoS Attack Friending Your Employees: What Are The Rules? Coaching in Sweatpants (Disclosure: This is a sales page, but I find the ‘Book Yourself Solid Coaching’ platform interesting) How to Handle Customer Complaints Happy Reading,

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This story didn’t happen to me (thank goodness) but it happened to a good friend of mine and he agreed to let me share it as long as I didn’t share the names of the guilty parties. There’s a corporation that is exploring their future as a company. It’s not a big corporation but it [...]

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A friend of mine just returned from a trip with his family. It was the first time he went on a multi-state trip in his brand new Prius and he came back bragging about the mileage. The last multistate trip I went on was in an SUV (with apologies to the environment) so the difference [...]

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