Today’s #businesslunchclub discussion (July 13, 2009)

Posted by Heather Villa, CMA, MBA, MSM on July 15, 2009 in: Twitter Tips & Tools


Great discussion today on #businesslunchclub (on Twitter; but see for more details).
The conversation today centered around delegation, and specifically around something that @IAC_Heather calls “the 3 Strikes, You’re Out” rule. The conversation was primarily between @IAC_Heather, @askleo, and myself (@AaronHoos), with @Hazewalker chiming in towards the end.
You can read our entire conversation on BusinessLunchClub (If you’re not reading this on the day it’s posted, go to and select July 13 from the calendar).

The “3 Strikes, You’re Out” rules are 3 simple rules to help you know what to delegate. The rules are:

  • 3 strikes rule 1: Is it something that you don’t personally have to do; is it something that someone else can do or be trained to do for you?
  • 3 strikes rule 2: Does the alternate person that could do it for you have an hourly wage less than your billable wage?
  • 3 strikes rule 3: Could you use that spare time on revenue generating activities or to increase your quality of life?

@askleo talked about the challenges of finding the right person and training them appropriately. And I talked about the challenge of being a sole operator for so long that it was difficult to “disassemble” projects I normally do automatically and identify which portions of the tasks should be done by me and which portions should be outsourced.

@IAC_Heather used the example of a babysitter when responding to @askleo, pointing out that parents do the best job of raising their children but they still “outsource” to a babysitter from time to time. She also recommended the use of Camtasia to capture processes to enable faster training.

I was curious to know what people outsourced (which is relevant to a conversation I had yesterday with a friend who suggested that he only outsources items that don’t add value to the client relationship). So far, I’ve only outsourced administrative work but kept my value-adding work and most of my sales efforts as my own tasks. @IAC_Heather outsources as much as possible (except where liability might be a concern) and, just as Business Lunch Club was wrapping up, @Hazewalker added this helpful advice: As long as you are unwilling to delegate, you cannot create a business that runs without you.

Good conversation in today’s Business Lunch Club!

As originally posted on: Blog by Aaron Hoos

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